Error Messages

Error messages users may get while using widgets, reasons and how to fix them.

Message: invalid credentials

Possible reason: Account used for google integration revoked permissions for accessing specified google sheet.

Solution: Administrators need to check permissions for the account used for Google integration. Alternatively they need to use another account and grant necessary permissions again.

Message: The caller does not have permission

Possible reason: Account used for integration hasn't granted necessary permission or specified data source is not shared with integration account

Solution:

1. check if file is shared with integration account
2. if shared then account permissions granted by integration account
3. alternatively you can make file publicly accessible

Message: User XYZ not authorized for this account. Check authorized users.

Possible reason: Mentioned user email is in none of authorized users' groups specified on GetWidget account.

Solution: Add user email to one of the groups.

Message: Failed getting badges from data-source ABC. err=no badges for XYZ in range KLM

Possible reason: App hasn't found user XYZ in range KLM on sheet specified in data source ABC. 

Solution: Check specified range - if it is correct and if it does contain user's email address.